Terms of service

These Terms of Service govern your use of the website operated by Ostra Home and any purchase you make through it. By using this website or placing an order, you agree to what follows.

Using our website

By using this site you confirm that:

  • You are at least the age of majority where you live, or have permission from a parent or guardian
  • You will not use our products or services for any unlawful purpose
  • You will not attempt to interfere with the operation or security of the website

We reserve the right to refuse service to anyone, at our discretion.

Product information

We work to keep every description, image and price accurate. Even so:

  • Colours and finishes can appear differently from one screen to another and may vary slightly between batches
  • Dimensions are approximate and may vary marginally between pieces
  • We cannot guarantee that every detail is free of error

We reserve the right to correct errors, update information, and cancel an order where necessary.

Installation and safety

Hardwired lighting, including ceiling, pendant, chandelier and wired wall lights, should be installed by a qualified electrician in line with local electrical codes. Ostra Home is not responsible for damage or injury resulting from incorrect installation or use.

Orders and payment

When you place an order you confirm that the information you have given is accurate and complete, and that you are authorised to use the payment method selected.

All orders are subject to acceptance and availability. We may cancel or limit quantities at our discretion, including where we suspect fraud or a pricing error.

Pricing and shipping

Prices are listed in USD and apply to orders delivered within the United States.

  • Shipping method: free, insured and tracked shipping
  • Processing: 0 to 1 business day
  • Delivery: 6 to 10 business days

Delivery times are estimates and can vary for reasons outside our control.

Returns, refunds and warranty

Our Refund Policy sets out the full conditions. In short:

  • Returns are accepted within 30 days of delivery
  • Items must be unused, uninstalled and in their original packaging
  • The customer pays return shipping on a change of mind
  • Approved refunds are issued to the original payment method within 2 business days
  • Eligible products carry a 2-year warranty against manufacturing defects

Cancellations

An order can be cancelled only before it has been processed or shipped. Once dispatched, it must follow the return process after delivery.

Intellectual property

All content on this website, including text, images, logos and design, belongs to Ostra Home or is used with permission, and may not be copied, reproduced or used elsewhere without our written consent.

Limitation of liability

To the fullest extent permitted by law, Ostra Home is not liable for any indirect, incidental or consequential loss arising from:

  • Your use of, or inability to use, this website
  • Delays in shipping or delivery
  • Errors or inaccuracies in product information

Third party services

Our website uses and links to third party services. We are not responsible for the content, policies or practices of those services.

Changes to these terms

We may update these Terms of Service at any time. Changes take effect once posted on this page, and continued use of the website means you accept the updated terms.

Governing law

These Terms of Service are governed by and interpreted in accordance with the laws of the United States.

Contact

Questions? Visit our Contact page or reach us using the details below.

Store name: Ostra Home
Website: ostrahome.com
Email: info@ostrahome.com
Phone: +1 (662) 442-9014
Address: 2709 N Hayden Island Dr, STE 481103, Portland, OR 97217, United States