Most orders ship within 24 hours (0 to 1 business day to process and pack). After that, delivery takes 6 to 10 business days.

Orders placed on a weekend or public holiday start processing the next business day.

Full details are in our Shipping Policy.

Nothing. Shipping is free on every order, insured and fully tracked, with no minimum order value and no code needed.

You will get a shipping confirmation email with a tracking number as soon as your parcel leaves us. Use that number on the carrier's site, or start from our Track Your Order page.

If nothing has arrived within 2 business days of ordering, check your spam folder, then tell us.

Before anything else, please:

• Check with anyone else at the address, and with neighbours
• Check any porch, side gate or parcel box
• Call the carrier with your tracking number, since they can see the exact scan location

Still nothing? Contact us and we will help you chase it.

Message us straight away. If the order has not shipped we can usually correct it.

If a parcel comes back to us because the address was wrong or incomplete, we will contact you to confirm the right one. A second shipping charge may apply to send it out again.

You have 30 days from delivery to request a return. Pieces need to be:

• Unused, uninstalled and in original condition
• Free of marks, scratches and any damage from after delivery
• Returned in the original packaging with all parts and accessories
• Accompanied by proof of purchase

Lights that have been installed or wired in cannot be returned unless they are faulty. Full details in our Return and Refund Policy.

Four steps:

• Email us with your order number and which pieces you are returning
• Wait for our reply with instructions and the correct return address
• Pack the item securely in its original packaging
• Send it with a trackable service and keep the tracking number

Please do not send anything back before you hear from us, or we may not be able to match it to your order.

You do, for a change of mind. We do not send prepaid labels, and we cannot refund something that never reaches us, so please use a trackable service.

The exception: if a piece arrives damaged, faulty or is not what you ordered, the return is on us.

We inspect returns as they arrive and tell you the outcome either way. Once approved, the refund goes back to your original payment method within 2 business days.

Your bank may take a few days more to show it. If it has been more than 7 business days since approval, chase us.

Yes, as long as the original is unused, uninstalled and in its original packaging. Say so when you email us and we will set it up rather than sending you round the return process twice.

Email us with your order number and clear photos of the problem and of the packaging. Once we have confirmed it we will sort out a replacement or a refund at no cost to you.

Only before it has been processed or shipped, so contact us immediately. Once a parcel is on its way it has to go through the normal return process after it arrives.

Visa, Mastercard, UnionPay, Apple Pay, Google Pay and Shop Pay. See our Payment Policy for details.

Payments are processed by Shopify's secure checkout. We never see or store your card details.

Yes. Checkout runs over encrypted connections and is PCI compliant. Card details go straight to the payment processor and are never stored on our side. See our Privacy Policy for how we handle everything else.

Usually, if you catch us before it is processed, which is within 24 hours of ordering. Message us with your order number and what needs to change.

Once it has shipped, changes are not possible and it has to go through the return process instead.

Two emails: one confirming the order straight away, and a second with tracking once it ships. If neither turns up, check spam, then tell us the email address you used at checkout.

For ceiling, pendant, chandelier and hardwired wall lights, yes. We recommend installation by a licensed electrician, following local electrical codes.

Table lamps, floor lamps, plug-in wall lights and rechargeable lamps need no installation. Just plug in or charge.

It depends on the light. Many of our fixtures have integrated LEDs; others take standard bulbs. The product page shows what is included and which bulb type fits. If it is not clear, ask us before ordering.

• Warm white (around 3000K): soft and cosy, ideal for living rooms, bedrooms and dining areas
• Neutral white (around 4000K): balanced and clear, good for kitchens and workspaces
• Cool white (around 6000K): bright and crisp, suited to utility spaces

Where a light offers a choice, you pick it as an option on the product page.

Only the versions marked as dimmable on the product page, for example Triac dimmable or dimmable with remote. Triac versions need a compatible Triac wall dimmer.

Voltage and plug options are listed on each product page where they apply. If you are unsure whether a light suits your home, message us before ordering and we will check.

• Always switch off and let the light cool down first
• Dust glass, metal and stone with a soft, dry cloth
• Use a slightly damp cloth on glass if needed, never on fabric or paper shades
• Avoid abrasive cleaners and harsh chemicals, especially on wood, brass and natural stone

Very close, but screens vary, and natural materials such as wood, travertine and alabaster differ slightly from piece to piece. That variation is part of their character.

If something is not what you expected, you can return it within 30 days as long as it is unused and uninstalled.

Lighting and home pieces with a Scandinavian calm: natural materials, clean lines and warm light. The whole story is on our Our Story page.

Our pieces are produced internationally by makers we choose on quality and consistency, which is how we keep prices where they are.

Best Sellers for what everyone else is choosing, Pendant Lights for over the dining table, or the Sale if you are hunting a bargain.