Shipping policy

At Ostra Home, we want your order to arrive when we said it would, packed properly, with tracking you can actually follow. This policy explains how orders are processed, shipped and delivered within the United States.

Order processing

Processing time: 0 to 1 day. Orders are processed Monday to Saturday, and most ship within 24 hours. Processing covers order verification, quality checking and packing.

Shipping and delivery time

  • Shipping method: free, insured and tracked shipping
  • Delivery time: 6 to 10 business days (Monday to Friday, excluding public holidays)

These are estimates. Actual delivery can vary with your location and with factors outside our control.

Shipping cost

Shipping is free on every order. There is no minimum order value and no code needed.

Where we ship

We currently ship to all 50 US states. Shipping to other destinations is not available at this time.

Tracking

As soon as your order ships you will receive a confirmation email containing your tracking number. Use it on the carrier's website to follow your parcel. Please allow up to 24 hours for tracking to start updating after it has been issued.

Incorrect or incomplete addresses

It is the customer's responsibility to provide accurate delivery details at checkout. If an order is returned to us because the address was incorrect or incomplete:

  • We will contact you to confirm the correct details
  • An additional shipping charge may apply to send the parcel out again

Delivery issues

If your parcel is marked as delivered but has not reached you, please:

  • Check with anyone else at the address and with your neighbours
  • Check any porch, side entrance or parcel box
  • Contact the carrier directly with your tracking number, since they can see the exact scan location

If it is still missing after that, contact us and we will help you chase it. As every order is insured, we will work with you to resolve lost or damaged parcels.

Delays outside our control

We aim to meet every estimate, but delays can happen because of weather, carrier disruption, customs, high seasonal volume or other unforeseen events. Where a significant delay occurs we will make reasonable efforts to keep you informed.

Contact

Questions? Visit our Contact page or reach us using the details below.

Store name: Ostra Home
Website: ostrahome.com
Email: info@ostrahome.com
Phone: +1 (662) 442-9014
Address: 2709 N Hayden Island Dr, STE 481103, Portland, OR 97217, United States